Shipping & Returns

xmas-order-by.png

Shipping

 

 UK Postage Royal Mail
 3-5working day (signed for) £4
1-2 working day (signed for) £6.50
Spending over £35,
FREE POSTAGE (3-5working day)
FOC 
 If you would like a to door service, want to pay in cash or bank transfer and your local, please contact us via email or call the store before 11am    to door locally on orders above £20- £0 delivery charge
Highlands and remote areas  
Postcodes: AB, FK, IV, DD, KW, PA, PH  TBC

 

EU International postage We no longer deliver to these areas  

 

We currently only ship to the UK.


If ordered before 11am weekdays (Tuesday to Friday) your order will be sent out the same day.

If next day is required please complete your order by 11am via email to information@babiseren.co.uk shipping which at this time is by ROYAL MAIL - we are not to be held accountable for the speed of this service especially during busy seasons.

All services are sent on proof of delivery (signature will be required on delivery), a reference number is also provided.

Please be aware we are not open on Mondays as such we are unable to process the order until the following day - Tuesday.

Please be aware any FOC or free of charge delivery advertised on this website is ONLY for UK mainland.

The default service is the 3-5 working day service please upgrade to 1-2 working day if you wish for a faster service.

 
Returns Policy - Internet

You may return most new, unopened items, unused items within 14 days of receipt
Please send us communication with invoice number within those 14 days making us aware of your intention to return, you then have a further 14 days to return the items, upon receipt of the goods we have a further 14 days to refund you the money, usually it is much less than this.


For a full refund (Postage charge is refunded at the postage charge we charged for on your order being sent out, for that item if postage was paid for on the order).

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

In case of loss of item in return shipment to us please choose a method which will cover the potential loss- we are not liable for a refund etc unless you cover the parcel e.g. tracked and insured.

(In store small purchases you have 10 standard working days to return your goods from the date on your instore purchase which will need to be returned along with your returned goods).

For internet purchases, it is advised to email us that you are returning the item so you fall within the return timescale.

If bought in store the item must be returned to store (Postage charge is not refundable in this instance)

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Faulty Goods

Should your goods be faulty (manufacturers fault) within the first 30days from removal from store/ receipt of goods:-

Please contact us via email to verify your intent to return due to fault, please attempt to describe the fault with pictures or video if possible. Do not just send the item back, without contact.

The item will be, upon arrival to store (30days -from your receipt +7 for postage timescales) sent to be inspected by the manufacturer.
Should the item prove to be at fault by manufacturers fault on inspection ( as happening within the 30 days you will be refunded the full amount - the timescales given above are applicable once we have received the item back from the manufacturer. Unless you would like your item to be fixed (please indicate this at the time of notification).

Items communicated about after 30 days we will send your item away for inspection by the manufacturer, if found faulty by manufacturers fault we will ask for it to be fixed or a replacement sent - this is up to the manufacturer and is at their discretion.

If purchased in store please return to store when possible, if purchased online we will reimburse your return costs on inspecting and proving manufacturers fault – if not manufacturers fault there will be a shipping charge payable..


What is a none manufacturing fault?

The manufacturers warranty only covers against manufacturing faults and does not cover the following: normal wear and tear or misuse/accidental damage such as, but not limited to, improper storage and product care / maintenance and use other than that indicated in the user guide failure to follow the instructions in the user guide abuse, neglect, carelessness or accident modification or alteration of the product air transportation or freight damage damage to tyres such as holes, punctures or tears

Mounting or installation of third party products, such as buggyboards or bag clips, that are not recommended by the manufacturer

Please note that while this list is inclusive it is not exhaustive.

 

All Faulty goods with none manufacturers faults

These types of fault when proven on a manufacturer inspection usually have a report provided from the company itemised with what needs fixing and a price for fixing the problems, the work is not carried out until written confirmation is received.

Some companies also charge for the report carried out and an admin charge, the prices vary from manufacturer to manufacturer, also some manufacturer's charge for the carriage either way, again prices vary from company to company.

Any pick up delivery charges incurred by Babi Seren will also be chargeable at this time

Your pram will not be released until agreed charges be met.

For Large Item Returns Please Copy and Paste the below Link into your web Browser

https://www.citizensadvice.org.uk/Global/Public/Campaigns/cra/ConsumerRightsSummary-GoodsF2F.pdf

If further clarification is required please contact us for further information