Shipping & Returns

Making payments

We have had to up our online security due to an influx of fraud.
The billing address MUST matching the address your card is registered to right down to the street address.
If differing uncheck the box beneath shipping address and write in the billing address separately.
We also do bank transfer 
email your order to information@babiseren.co.uk we will send an invoice with our bank details for transfer.

Shipping

We are currently experiencing delays of between 2-3 days on orders dispatch.

Click and collect is available currently 9.45 till 11 Tuesday to Friday by appointment.


We are occasionally using different couriers on occasion due to speed or size of parcel - this is at our discretion as we want our parcels reaching you as fast and as safe as possible. 

 UK Postage Royal Mail
3-5working day (signed for) £4
1-2 working day (signed for) £6.50 (currently postponed)
Spending over £35,
FREE POSTAGE (3-5working day)
FOC 
 If you would like a to door service, want to pay in cash or bank transfer and your local, please contact us via email or call the store before 11am    to door locally on orders above £20- £0 delivery charge
Highlands and remote areas  
Postcodes: AB, FK, IV, DD, KW, PA, PH  TBC

 

EU International postage We no longer deliver to these areas  
Northern Ireland postage This area has been postponed due to large delays in parcels delivery

 

We currently only ship to the UK.


If ordered before 11am weekdays (Tuesday to Friday) your order will be sent out the same day.

If next day is required please complete your order by 11am via email to information@babiseren.co.uk shipping which at this time is by ROYAL MAIL - we are not to be held accountable for the speed of this service especially during busy seasons.

All services are sent on proof of delivery (signature will be required on delivery), a reference number is also provided.

Please be aware we are not open on Mondays as such we are unable to process the order until the following day - Tuesday.

Please be aware any FOC or free of charge delivery advertised on this website is ONLY for UK mainland.

The default service is the 3-5 working day service please upgrade to 1-2 working day if you wish for a faster service.

 
Internet orders placed during our shop hours will be dispatched next working day according with the couriers availability, this is inaccordance to our usual shipping times.

(Saturday orders are shipped on Tuesday)

(Friday orders, small parcels are shipped Saturday morning, Large parcels usually Monday/Tuesday Please let us know if a day of receipt is preferred on your order)

Large parcels are usually 24-48 hours delivery on stock landing in store is not directly in stock (Weekend deliveries- latest usually Wednesday).

Payment - please remember you need to enter the address your card is registered to not delivery address (if this is different) - this is for your card security

Returns Policy - Internet + In store

***WE ARE EXPERIENCNG ISSUES WITH OUR INTERNAL EMAILS - PLEASE EMAIL information@babiseren.co.uk with any order issues until further notice***
You may return most new, unopened items, unused items within 14 days of receipt 
Please send us communication with invoice number within those 14 days making us aware of your intention to return, you then have a further 14 days to return the items, upon receipt of the goods we have a further 14 days to refund you the money, usually it is much less than this.


For a full refund (Postage charge is refunded at the postage charge we charged for on your order being sent out, for that item if postage was paid for on the order).

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

In case of loss of item in return shipment to us please choose a method which will cover the potential loss- we are not liable for a refund etc unless you cover the parcel e.g. tracked and insured.

(In store small purchases you have 10 standard working days to return your goods from the date on your instore purchase which will need to be returned along with your returned goods).

For internet purchases, it is advised to email us that you are returning the item so you fall within the return timescale.

If bought in store the item must be returned to store (Postage charge is not refundable in this instance)

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Returns of Car seats and safety items (isofix bases etc)

Unless Proven Faulty - we do not accept refund returns on these items due to safety reasons.

Faulty Goods- instore or online

WE NEED FROM YOU IN ORDER TO PROCESS ANY POTENTIAL ISSUE

  1. Photo/video of fault sent via email  (information@babiseren.co.uk )
  2. Photo of any serial number
  3. Receipt / invoice number / proof of purchase (Please send a photo of instore receipt/ proof of purchase to the email address above)
  4. Contact information such as name and phone number- so we are able to get back in touch with you once we have contacted the manufacturer.

 

PLEASE BE MINDFUL THAT ANY MANUFACTURERS GUARANTEE IS ONLY REDEEMABLE VIA THE PERSON ON THE PURCHASE INVOICE.

Should your goods be faulty (manufacturers fault) within the first 30days from removal from store/ receipt of goods:-

Please contact us via email to verify your intent to return due to fault, please attempt to describe the fault with pictures or video if possible. Do not just send the item back, without contact.

The item will be, upon arrival to store (30days -from your receipt +7 for postage timescales) sent to be inspected by the manufacturer.
Should the item prove to be at fault by manufacturers fault on inspection ( as happening within the 30 days you will be refunded the full amount - the timescales given above are applicable once we have received the item back from the manufacturer. Unless you would like your item to be fixed (please indicate this at the time of notification).

Items communicated about after 30 days of receipt we will send your item away for inspection by the manufacturer, if found faulty by manufacturers fault we will ask for it to be fixed or a replacement sent - this is up to the manufacturer and is at their discretion.

If purchased in store please return to store when possible, if purchased online we will reimburse your return costs on inspecting and proving manufacturers fault – if not manufacturers fault there will be a shipping charge payable..


What is a none manufacturing fault?

The manufacturers warranty only covers against manufacturing faults and does not cover the following: normal wear and tear or misuse/accidental damage such as, but not limited to, improper storage and product care / maintenance and use other than that indicated in the user guide failure to follow the instructions in the user guide abuse, neglect, carelessness or accident modification or alteration of the product air transportation or freight damage damage to tyres such as holes, punctures or tears.

Mounting or installation of third party products, such as buggyboards or bag clips, that are not recommended by the manufacturer

Please note that while this list is inclusive it is not exhaustive.

 

Faulty goods and full refunds
(Following guidance using the Consumer Rights Act: Goods Sept 2015)

We take faulty goods very seriously, we like happy parents and happy babies.


All goods suspected of fault are to be returned to the manufacturer for inspection.


Within first 30 days of ownership
All goods suspected of fault are to be returned to the manufacturer for inspection.

If goods are proven faulty due to manufacturer fault within the first 30 days of ownership the item upon inspection on return to store will be fully refunded, (inspection may be ignored if manufacturers fault is obvious on receipt).
Perishable goods fall under this.

Within 31days to 6months of ownership
All goods suspected of fault are to be returned to the manufacturer for inspection.

If goods are between 30 days and 6months:

  • If the item is not faulty but you have changed your mind on the item we will not provide a refund.
  • If the item is faulty and it’s not showing upon return to store the fault, it will need to be returned to the manufacturer for checks and repair or replacement
  • If the item is faulty and the fault is visible it will need to be returned to the manufacturer to be repaired or replaced.
    • If the same item is on a suspected second manufacturing fault and visible or not visible it needs to be returned to the manufacturer for inspection to eliminate any misuse or to ascertain if indeed there is a fault. If faulty you will receive your money paid for the item back once all goods are received back from that item or a partial refund if the goods are wished to be kept.
    • If the same item is on it’s suspected second manufacturing fault and visible or not visible it goes back to the manufacturer, if no fault or in limited circumstances customer misuse (e.g. car strike found etc), no refund will be offered.

      In this final instance we may offer on the Goodwill of the company other options such as partial refunds or product exchange dependent of the fault presented.
      If refusal of the item to be returned, a goodwill gesture may also be offered.

All wheeled and car seat goods must be made available to be returned to manufacturer, we need to ascertain whether the fault is manufactures fault, customer error, misuse, item settling due to beginning to wear, what you would expect from an item for a developing child.

After 6 months

  • If the item is faulty it’s to be repaired or replaced up until guarantee term (which differs per item).
  • After 3 repeated repairs to the same item for the same manufacturers fault not due to wear and tear the item will be partially refunded (the guarantee period in the case of wheeled goods and car seats used to calculate use of the item.)