Shipping
Though we use Royal mail for the majority of our shipping, we occasionally using different couriers. This is on case by case usually due to speed or size of parcel - this is at our discretion (no change in the shipping fee) as we want our parcels reaching you as fast and as safe as possible.
| UK Postage | Royal Mail |
| 2-4 working Days (tracked) | £4 |
| Spending over £35, FREE POSTAGE (2-4 working day) |
FOC |
| Highlands and remote areas | |
| Postcodes: AB, FK, IV, DD, KW, PA, PH | TBC |
| Northern Ireland (Free shipping over £45) |
£5 | ||
We currently only ship to the UK.
Our usual shipping method is ROYAL MAIL - we are not to be held accountable for the speed of this service especially during busy seasons. Please add 1-2 business days on for bank holiday shipments.
Internet orders placed during our shop hours will be dispatched by us, next working day according with the couriers availability, this is in accordance to our usual shipping times.
Large parcels are usually 24-48 hours delivery on stock landing in store if not directly in stock (no weekend deliveries).
Online Payment - in billing information please remember you need to enter the address your card is registered to not delivery address (if this is different) - this is for your card security
Returns Policy - Internet + In store
You may return most new, unopened items, unused items within 14 days of receipt.
Please send us communication with invoice number within those 14 days making us aware of your intention to return, you then have a further 14 days to return the items. Upon receipt of the goods we have a further 14 days to refund you the money, usually it is much less than this.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
If express postage was charged the difference between the express and standard will not be refunded.
If postage was free you will not be refunded any postage costs.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You will just need a printer to print the return label and appropriate packaging (usually the packaging that has been used to ship to you is adequate.
In case of loss of item in return shipment to us please choose a method which will cover the potential loss- we are not liable for a refund etc unless you cover the parcel e.g. tracked and insured.
(In store small purchases you have 10 standard working days to return your goods from the date on your instore purchase which will need to be returned along with your returned goods).
For internet purchases, it is advised to email us that you are returning the item so you fall within the return timescale.
If bought in store the item must be returned to store (if the item is then posted to us for what ever reason - Postage charge is not refundable in this instance)
Returns of Car seats and safety items (isofix bases etc)
Unless Proven Faulty - we do not accept refund returns on these items due to safety reasons.
Faulty Goods- instore or online
RETURNS OR REPAIR PROCESSING
WE NEED FROM YOU IN ORDER TO PROCESS ANY POTENTIAL ISSUE
- Photo/video of fault sent via email (information@babiseren.co.uk )
- Photo of any serial number
- Receipt / invoice number / proof of purchase (Please send a photo of instore receipt/ proof of purchase to the email address above)
- Contact information such as name and phone number- so we are able to get back in touch with you once we have contacted the manufacturer.
PLEASE BE MINDFUL THAT ANY MANUFACTURERS GUARANTEE IS ONLY REDEEMABLE VIA THE PERSON ON THE PURCHASE INVOICE.
If purchased in store please return to store when possible wihtin the post 30 day period, if purchased online we will reimburse your return costs on inspecting and proving manufacturers fault – if not manufacturers fault proven there will be a shipping charge payable.
What is a none manufacturing fault?
The manufacturers warranty only covers against manufacturing faults and does not cover the following: normal wear and tear or misuse/accidental damage such as, but not limited to, improper storage and product care / maintenance and use other than that indicated in the user guide failure to follow the instructions in the user guide abuse, neglect, carelessness or accident modification or alteration of the product air transportation or freight damage damage to tyres such as holes, punctures or tears.
Mounting or installation of third party products, such as buggyboards or bag clips, that are not recommended by the manufacturer
Please note that while this list is inclusive it is not exhaustive.
Faulty goods and full refunds
(Following guidance using the Consumer Rights Act: Goods Sept 2015)
We take faulty goods very seriously, we like happy parents and happy babies.
All goods suspected of fault are to be returned to the manufacturer for inspection.
Within first 30 days of ownership
All goods suspected of fault are to be returned to the manufacturer for inspection.
If goods are proven faulty due to manufacturer fault within the first 30 days of ownership the item upon inspection on return to store will be fully refunded, (inspection may be ignored if manufacturers fault is obvious on receipt).
Perishable goods fall under this.
(+7 days for return shipment but intention to return via email must be carried out within the 30days)
Within 31days to 6months of ownership
All goods suspected of fault are to be returned to the manufacturer for inspection.
If goods are between 30 days and 6months:
- If the item is not faulty but you have changed your mind on the item we will not provide a refund.
- If the item is faulty and it’s not showing upon return to store the fault, it will need to be returned to the manufacturer for checks and repair or replacement
- If the item is faulty and the fault is visible it will need to be returned to the manufacturer to be repaired or replaced.
- If the same item is on a suspected second manufacturing fault and visible or not visible it needs to be returned to the manufacturer for inspection to eliminate any misuse or to ascertain if indeed there is a fault. If faulty you will receive your money paid for the item back once all goods are received back from that item or a partial refund if the goods are wished to be kept.
- If the same item is on it’s suspected second manufacturing fault and visible or not visible it goes back to the manufacturer, if no fault or in limited circumstances customer misuse (e.g. car strike found etc), no refund will be offered.
In this final instance we may offer on the Goodwill of the company other options such as partial refunds or product exchange dependent of the fault presented.
If refusal of the item to be returned, a goodwill gesture may also be offered.
All wheeled and car seat goods must be made available to be returned to manufacturer, we need to ascertain whether the fault is manufactures fault, customer error, misuse, item settling due to beginning to wear, what you would expect from an item for a developing child.
After 6 months
- If the item is faulty it’s to be repaired or replaced up until guarantee term (which differs per item).
- After 3 repeated repairs to the same item for the same manufacturers fault not due to wear and tear the item will be partially refunded (the guarantee period in the case of wheeled goods and car seats used to calculate use of the item.)